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Q. I am purchasing natural stone countertops, and I am concerned that I might not recognize the difference between naturally-occurring imperfections and unnatural damage. Can you provide some resources to help me make a good decision on my purchase?... Read More

  Q. I have a shower floor that has small stones of different colors and it is yellowing in 3 places. This started right after it was installed. Someone told me it was iron in water. How do I get rid of the yellowing? It's in the grout and on... Read More

Once a stain is removed, it may come back, depending on how deep the stain is or what caused the stain in the first place. If the stain is coming from behind the stone, chances are it may come back. If this is the case and the stain reappears I would... Read More

Q. I spread a dark blue hand towel on the counter top and was working on it, when I removed the towel a couple hours later a darkened stain/discoloration was left behind that outlined where the towel was. I tried Stonetech Cleaner on it, but it won... Read More

Q. In looking at all the beautiful stones I keep seeing very different looking stones that have Jupurana in their names. Can you please tell me what Jupurana means in this context? A. Juparana Classico comes from Brazil and is named for Lake... Read More

Q. Wax from a citronella candle spilled onto my outdoor natural stone bench. Please advise on a remedy to remove this. A. Candle wax can present a few issues. The candle wax that has melted onto the surface and into the pores of the stone and will... Read More

Q. I put extremely microwaved hot vinegar and water on my natural stone and let it sit there, thinking it would clean it, but it discolored the stone badly. I imagine the only answer is to replace those tiles. What are your thoughts?    A. The good... Read More

Q. One of our AC repair techs accidentally dripped an oil called PVE (polyvinylether) on a client's natural stone. The stone was already there when the clients bought the home, so they aren't sure what kind of stone it is, but we can tell... Read More

Q. Hello. I have just built a new home. I have Crema Alara Marble in the kitchen and foyer floors, slate in my mudroom and travertine in my bathrooms. All have been professionally sealed. I do not use any chemical cleaners. Is water and a microfiber... Read More

Q. How should I care for my natural stone floors? A. First, invest in quality cleaning tools. A cleaning chore—any cleaning chore—is never a matter of a cleaning product only. The implements—cleaning rag, paper towel, scrubbing... Read More